Commendation for Keith (Technician) and T

I am writing to share my extreme satisfaction with the service provided by Keith and Tiffany regarding a significant HVAC repair at my home on one particular unit. Technical Excellence: Keith handled a difficult failure with impressive strategy. I appreciated his technical competence and diagnostic skills in identifying and replacing specific components that created the problem. His technical transparency gave me total confidence in the repair. Administrative Professionalism: Tiffany is a huge asset to your coordination team. She was highly responsive with scheduling and ensured parts were sourced timely to effect repairs. Her responsiveness, accurate estimates and application of discounts ensure that I will remain a long-term customer of this company. Both employees represent your company with the highest level of integrity and skill. Please ensure this feedback is passed on and included in their professional records. Happy New Year! Joe Rossacci

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